This policy applies strictly to online orders placed directly with The Coffee Bean Roasting Co., Ltd.

The company reserves the right to "No refunds after purchase under any circumstances." Customers may only request a product exchange in accordance with the specified terms.

• Refund Exception: A full refund and order cancellation will be issued solely in the event that the ordered product is out of stock or unavailable for delivery.

Customers may request a product exchange strictly under the following conditions:

• The company delivered the incorrect item, roast level, or grind size.

• The product arrived damaged or compromised due to shipping.

• Notification Window: Issues must be reported within 24 hours of receiving the order (based on delivery carrier tracking).

• Contact Channels: Contact us during business days and hours via Line Official Account: @tcbrcoffee or Email: info@tcbrcoffee.com.

• Required Proof: Please provide clear photos or an unboxing video showing the shipping label and the damaged/incorrect item.

• Product Condition: Returned items must be sent back in the original condition received, complete with original packaging. Otherwise, the company reserves the right to decline the exchange.

• Verification: The company will inspect the returned item before dispatching a replacement. All exchange determinations remain under the sole discretion of the company.